Earlier this year, I decided to get my very first Groupon. It was for Trinity Maids and the deal seemed pretty good. After moving into the new hours, I attempted to schedule a cleaning on March 13 and was informed (by voice mail) that Groupon customers had about a 4-5 week wait "due to the popularity of the Groupon." I went to the website and sent in my request to be contacted to schedule my appointment - 4-5 weeks in advance.

Today, May 6, I've not had any contact from Trinity Maids. So today, I sent them the following message through their website:

I sent a request nearly 8 weeks ago to have someone contact me to set up an appointment and I've never heard back. I have a Groupon (as was stated at the time I made my request to schedule a cleaning). As Trinity Maids is not professional enough to return an inquiry, I believe your company is unreliable and not a company that I need to support. I will be asking for a full refund from Groupon and advising them of my bad experience with your company.

I've now got to go to Groupon and get a refund and then leave my feedback. I'm disappointed that such a great deal turned into a major flop. Thumbs down for Trinity Maids.